FAQ

Answers to common questions about the artworks, shipping, customs and after-sales. If you can't find what you need, email service@treascol.com.

常见问题

Are these hand-painted originals?

Yes. Every piece is an original painted by Li Zongyi on rice paper — no prints, no reproductions. Each work comes with a signed certificate of authenticity, so your collection stays traceable.

Do the works come framed or mounted?

They are not framed. Every work has been given a mounted backing (a layer added to the reverse of the rice paper) so the surface stays flat and is easier to store and hang. Works ship in a custom rectangular brocade box and can be displayed straight away.

Can I have it framed or mounted?

Yes, as a separate custom order. Email service@treascol.com with the size and your preference before or after ordering, and we will arrange framing or mounting for you.

How do I read the size?

The size in the product title is the size of the painted area (for example 100×50cm). Chinese painting is traditionally described in ping chi; 1 ping chi is about 0.11 m², which you can use to estimate the wall space you need.

How long until it ships, and how is it delivered?

In-stock works are dispatched within 3–5 business days by tracked international express: about 5–10 business days to Asia and 7–20 business days to Europe, the Americas and Oceania. Shipping is free worldwide.

Do I have to pay customs or import tax?

Prices include taxes (VAT / sales tax). Your country's customs may still charge import duty and clearance fees, which are payable by the recipient according to local regulations.

Will the colours differ from the photos?

Hand-painted works vary slightly with different lighting and screens; the texture of the rice paper, the density of the ink and the movement of the brush are characteristics of hand painting, not defects.

Can I return or exchange a work?

Yes. You can request a return within 14 days of receipt and cancel the order yourself within 24 hours of placing it. Refunds are issued to the original payment method within 5–7 business days of receiving the return.

Might I receive a duplicate? Can I commission a work?

Every work online is one of a kind — a single piece, removed from sale once sold. We also accept commissions: these are painted personally by Li Zongyi, and we can record a video of the creative process for you on request.